ou can return the goods you bought via cet-san.com.tr within 14 days from the date of delivery, at the latest, completing the return form on the back of the invoice issued to you through ............................. with the shipping costs at the expense of the counter party. For return through other courier companies, the shipping cost shall be at the expense of the sender. The special return for only Designer products and Evening Gowns shall be applicable if the product is returned within the same day. Return may not be made after the defined term has expired. The items for which the term of return has expired, which has not invoice or tag or has been used, is not resalable any more, or is damaged shall not be accepted for return or replacement and shall be sent back to you at the expense of you. You will be contacted to start your return after your return request has been considered the relevant departments of cet-san.com.tr. Upon the approval of your return, the price of the item is refunded within 3 days, at the latest, if you are contacted via your contact details. How long it takes the refund to arrive in your account depends on your bank and cet-san.com.tr has no chance to intervene in this process. The price of the items you bought on instalments is wholly refunded to your credit card but the refund is credited to your credit card on instalments by your bank. cet-san.com.tr shall not be liable for any delay caused by the inability to contact you via your contact details. For detailed information: ……………………………………….. You Can Call Customer Support Service or Request Information via from Support Department via E-Mail.
WHAT SHOULD I CONSIDER WHEN PLACING ORDER?
When your return is received by the relevant department of Çet-San, you will be contacted and the balance due will be credited to your account on cet-san.com.tr. No replacement is made for the orders placed with an amount below the amount of your return. Replacement is possible for the orders placed with an amount equal to or above the amount of the item you returned. No fee is charged for the orders placed with an amount equal to the amount of the item you returned. For the orders placed with an amount above the amount of the item you returned, the shipping cost shall be at your expense.
HOW MANY DAYS THE RETURN AND REPLACEMENT PROCESS TAKES?
You can return any shipment in which there is a mistake which is attributable to cet-san.com.tr, such as wrong item, wrong size or wrong colour etc, without using or impacting the resalability of it, by contacting cet-san.com.tr Customer Services ……………………, within 30 days of your receipt of the item, with no charge of shipping cost. Your items cannot not be returned or replaced in any way after the expiration of this term. For return of defective items, no replacement is made if all of the items you bought are defective. However, refund and the shipment cost paid shall be returned to you, our valued customer.
THE ITEM DELIVERED TO ME IS DEFECTIVE, WHAT SHOULD I DO?
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